# Send Alerts to Your Support Ticketing System

In the [alert settings page](https://app.shipaware.com/shipments/settings/), scroll down to the ‘Individual Late Shipment Alerts’ section. Check the ‘Email alerts’ checkbox and enter your customer support software or ticketing system forwarding address.

## Creating a Freshdesk forwarding address

In Admin>Channels>Email, add or edit your support email to use the Freshworks mail server. Then copy the forwarding address from the ‘Set up forwarding’ section: