Send Alerts to Your Support Ticketing System

In the alert settings page, scroll down to the ‘Individual Late Shipment Alerts’ section. Check the ‘Email alerts’ checkbox and enter your customer support software or ticketing system forwarding address.

Creating a Freshdesk forwarding address

In Admin>Channels>Email, add or edit your support email to use the Freshworks mail server. Then copy the forwarding address from the ‘Set up forwarding’ section: